Dispute & Fraud Policy
We are a hard working company and we’re committed to treating our customers fairly and with the respect they deserve. We pride ourselves on creating unique, custom products of the very highest quality and we hold dear to the belief that the vast majority of people are good, decent and honest.
But we also know that unfortunately, there are a few bad apples out there.
In the past, we have had customers who have attempted to return their orders after they have copied them. Or they have simply denied a valid charge. And it is to these individuals, and others like them that we find ourselves compelled to administer the following warning:
Attempting to deny a valid charge through your bank or credit card company is an illegal and fraudulent act.
Like everything in life, something that is good for many is sometimes spoiled by the actions of a few selfish individuals. Due to fraud attempts we have experienced in the past, we find ourselves with no other choice but to issue the following warning.
Any attempt to dispute or deny a valid charge (chargeback) will result in the following:
You will be sent an invoice for the amount you confirmed in your order email. Copies of the invoice will also be sent to your bank and your credit card company. The invoice will contain the following information:
- The original charge amount plus a $30 dispute-processing fee.
- The name of the website where you carried out your purchase.
- Your IP address, the date and time you placed your order.
- A description of the product or products you ordered.
- Examples of files or pictures of the product you ordered.
If the invoice is not paid within two weeks then we are sorry but our collaboration is at an end. We will have no alternative but to allow your details and order information to be passed to a third-party debt collecting agency who will then guide you through the payment process. Please remember we did everything we can to avoid such a situation and we wish you luck with all your future endeavors.
We want your experience with us to be a happy one and we make great efforts to ensure our customer service is second to none.
If for example, we make a spelling mistake or some other error with your order we will gladly revise and correct the product at no extra cost. We’ll also replace orders that have been damaged in transit; just send us a photograph of the damaged goods and we’ll reprint and resend your order as soon as we possibly can.
If you have any kind of problem at all, with our product or with our services, send us an email and let us know what we can do to make things right.
We value your business and we rely on our many return customers to validate what we do here every day; creating goods that excel even the very best quality standards, and providing our customers with products that give them complete and lasting satisfaction.